Insurance Scam | Argus Car Hire review

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Insurance Scam - Argus Car Hire review

Update by user Sep 09, 2018

Argus/Cartrawler still maintain that my rental included basic insurance and what Easirent sold me was the optional CDW/LDW. In that case, I said that it was their responsibility to clear this up with Easirent and get my refund.

They sent a message to Easirent asking for the refund.

We are awaiting Easirent's response. So it seems that the bad party here is not Argus/Cartrawler but EASIRENT.

Original review posted by user Aug 10, 2018

I rented a car with Arguscarhire.com for pickup on 02 Aug 2018 from Manchester Airport under Booking Number GB379469710. The car provider was Easirent. At booking they stated that CDW, Theft Insurance and Liability Insurance was included (see attached screen shot). In fact if you go now to their site you will see the same. The Car Hire voucher also stated under the section "Insurance" that LDW (Loss Damage Waiver) is the only insurance not covered and that is optional. When I arrived at pickup, I was told that I had no insurance and I had to pay additional 2x than what I paid for the car reservation to be able to drive the car. When I protested they told me to contact Car Trawler I chatted with their Customer Service online who just told me that if Easirent said I had no coverage than I did not, despite the evidence. I wrote an email to their Customer Service & posted a message on the Facebook page, but have had not response. So do not trust Arguscarhire at all. THEY ARE A TOTAL SCAM. Check their Facebook page and google their reviews.
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Review
#1326045 Review #1326045 is a subjective opinion of poster.
Service
Argus Car Hire Car Rental
Cons
  • Incorrect information on insurance policy
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund
Tags
  • Argus
  • Scam
  • Arguscarhire

Don't buy Axa's collision damage waiver insurance! | Argus Car Hire review

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Argus Car Hire sends nice replies repeatedly but no real help is offered. Argus Customer CARE (!!) service is great in hushing customers but not in solving the problems. In March, I rented a car from Hertz via Argus. To prevent hassle, I also took an insurance through Argus at Axa that Argus offers, this is an insurance that covers the deductible. The policy states: 'If the car is damaged, HERTZ will retain the deductible to cover the costs, which you can then fully claim back.' We were involved in a chain collision: a bus collided with 2 cars behind our car and we were hit from behind. Fortunately, we did not hit the car that stood in front of us. Hertz then withdrew part of the excess, in accordance with the information received at the conclusion of the car rental and according the insurance information Argus provided when making the rental reservation.. Back in NL, I wanted to reclaim that amount from Argus / Axa. I had to do that online and ended up with Car Trawlers. It cost me endless phone calls, emails and time. A few days ago I was e-mailed that I had to contact Hertz at Fuerteventura because a third party was involved in the accident. In other words: it is your problem. Now I have to see if I will get back the paid excess. I have bought off my own risk and as the information I received when adding the insurance redemption of own risk states, I should be paid by Axa! When asking about the Argus, Axa and Car Trawlers do not react to my questions and remarks. The only thing I hear is that I have to go to Hertz for a reclaim... On the web I was sent from Argus to Axa, Car Trawler and Hertz, it is all intentionally made very complicated. To the question for what the redemption excess insurance serves or CDW insurance serve, I did not get an answer. I feel heavily scammed!
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Review
#1265797 Review #1265797 is a subjective opinion of poster.
Service
Axa Group Auto Insurance
Pros
  • Customer service well trained to reply customers
Cons
  • No email address on website
  • Hard to find general conditions of insurance
  • Incorrect information on insurance policy
Reason of review
failure to comply with conditions
Loss
$185
Preferred solution
Full refund

Argus Car Hire and Hertz car rentals Company

1.1
Details
Argus Car hire and Hertz they both ripped me off for 3,102$. Be careful dealing with these too companies. I contacted them multiple times to credit me back with 3,102$, no success. Argus car hire promised to solve this issue, although I sent them all payment receipts, no success. Hertz car rental did not even respond back to my emails. I warn all of you of using their services. They both have very bad customer services, and never took a serious action for any complaints. Therefore, I already filed a complaint against both of them to the consumers protecting agencies.
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Review
#1111738 Review #1111738 is a subjective opinion of poster.
Service
Argus Car Hire Car Rental
Pros
  • Very disappointing
Cons
  • Yes
  • I did not like their services
Reason of review
Pricing issue
Loss
$3302
Preferred solution
Full refund

Contact Argus Car Hire Customer Service

Website:
Mailing Address:
Classon House Dundrum Business Park
Dundrum, Dublin 14
Ireland
Phone:
+3 531 907 5843
All Argus Car Hire Contacts

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